Transportation centers from airports to bus stations and logistics facilities all need terminal managers. With employees needing supervision, budgets needing planning, and customer satisfaction of utmost importance, a terminal manager needs to keep a facility running, clean, and compliant. Terminal manager jobs involve a combination of transportation knowledge, supervisory experience, and customer service skills and may have moderate physical demands.

Overseeing employees, schedules, budgets, and routes are the primary duties of terminal manager jobs. He or she is responsible for recruiting, hiring, training, and supervising workers, determines work hours, authorizes time cards, and keeps track of on-time performance. Routes, for travel or delivery, need to be in good condition, and the terminal manager keeps all workers abreast of driving conditions.

Terminal manager jobs involve interaction with the public on various levels. Inside the terminal, the manager needs to keep the conditions clean and pleasant for customers and oversees ticket sales or packages. In various instances, however, customers may have complaints or disputes, and the terminal manager needs to handle or resolve them. Transportation and logistics facilities also need to follow federal regulations like OSHA and DOT, and the terminal manager interfaces with government and law enforcement agencies to ensure compliance.

Qualifications for terminal manager jobs relate primarily to experience, but some education is still needed. Ideally, a candidate has five to 10 years of experience, two of which have been in a supervisory role, in the transportation or logistics industry. Candidates for terminal manager jobs need at least a high school diploma; a bachelor’s degree, however, is preferred. In addition, he or she should be bilingual, be able to lift up to 50 pounds, and have basic accounting and computer skills.

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